I love coming back to the Mark Hopkins. The staff here is amazing. Check-in was efficient and I was welcomed back as an Ambassador member. The room on the 16th floor was big and very clean. The executive lounge on the ground floor was a nice place to spend a few hours in the early evening and the manager guy was brilliant - he would walk around and ask how everyone was. The evening nibbles and breakfast selection were brilliant. Top of the Mark was as great as I remembered it being - the views over the city and something else. The staff there are worked hard, but it doesn't show - they make time for every guest. The pianist on the Wednesday evening was absolutely amazing! Thanks for another great stay - I will be back!