I stayed at dalmahoy for the first time with my 2kids and husband, we got a email to upgrade our room so we did . when we arrived very late on our Room no longer had 2 double beds but 1 and a fold our sofa bed, i mention at the time to reception that I thought the upgrade woukd still I include 2 double beds. my 9yr daughter found the fold out bed so uncomfortable and hard she actually spent the night sleeping on a CHAIR! the reception woman didn't seem to care and just says oh sorry but if you said at the time however i clearly did . so basically I upgraded for my daughter to sleep on a CHAIR I find this cruel. no further options where giving by reception staff untill we checked out .